Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at kingsqueenstechthings@gmail.com.

If your return request is approved, we will provide instructions on how and where to send your item. Items sent back to us without first requesting a return may not be accepted.

Please contact us at kingsqueenstechthings@gmail.com if you have any questions about returns.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We will review the issue and work to resolve it appropriately.

Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom-made products, gift cards, and items that cannot be returned due to hygiene or safety reasons.

If you have questions about whether a specific item is eligible for return, please contact us before submitting your request.

Exchanges

If you need to exchange an item, please contact us at kingsqueenstechthings@gmail.com. We will provide instructions based on the item and the reason for the exchange.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at kingsqueenstechthings@gmail.com