FAQ's

1. What do you sell?
Everyday tech accessories: ring lights, webcams, keyboards, computer mice, charging cables and adapters, power banks, tripods and stands, phone mounts and holders, earbuds and headphones, and speakers.

2. Do you offer free shipping?
Yes. Shipping is free on all orders within the United States.

3. Do you ship outside the United States?
Not at the moment. We only ship within the United States.

4. How long will my order take?
Orders are processed in 1 to 3 business days. Delivery then takes 5 to 10 business days. You will get a tracking number by email when your order ships.

5. How can I track my order?
Use the link in your shipping email, or go to our Track Order page.

6. What is your return policy?
You can return most items within 30 days of delivery. Items must be unused and in their original packaging. Opened earbuds and earphones can only be returned if they are defective. Full details are in our Return and Refund Policy.

7. How do I start a return or exchange?
Email kingsqueenstechthings@gmail.com with your order number and the reason. We reply within 1 to 2 business days with the return address and instructions. Please do not ship anything back before we approve it.

8. Who pays for return shipping?
If you changed your mind, you pay. If the item is defective, damaged or wrong, we pay.

9. My item arrived damaged or does not work. What now?
Email us within 7 days of delivery with your order number and photos. We will send a replacement or refund you.

10. When will I get my refund?
After we receive and inspect your return, we will email you to say whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may need a few more days to show it.

11. Can I cancel or change my order?
Email us as soon as you can. If the order has not shipped, we will cancel it or change it. Once it has shipped, you can return it under our return policy.

12. What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal and Shop Pay.

13. How do I contact you?
Email kingsqueenstechthings@gmail.com or call +1 646-249-9508. We reply to emails within 1 to 2 business days.